Due to both the COVID-19 outbreak that has affected areas worldwide and the current STAY AT HOME orders, we have implemented new protocols/guidelines for clients to coincide with our new policy. The changes are absolutely necessary in our effort to keep everyone as safe as possible during this crisis. They are also essential as they allow for us to remain open and to be of service to you, our valued clients. These changes will remain in effect until further notice. We appreciate your patience and understanding as we all try to adjust to these trying times.
The new protocols/guidelines: 1. If you or anyone you have had close contact with has traveled in the last 2 weeks, has been ill with a respiratory illness, or has been diagnosed with COVID-19, please let us know ASAP. 2. For appointments or pet/medication/food pickups, you must wait in your car and call us to check in/notify us of your arrival. Please see the details below. The only exception to this will be euthanasia appointments. These will still be done in person in an exam room. 3. For safe travel from your car and in/out the clinic, your cat MUST be in a cat carrier. 4. Every dog must arrive on arrive on a secured leash. When our staff member comes out to pick up your dog, he/she will use one of our leads to bring the pet in.
For all drop off services (Anesthetic Procedures, Exams, Boarding and Grooming):
For Appointments (non drop off):
Medication Refills and Food Pick-Ups: All medication refills and food pick up must be pre-ordered and prepaid prior to your arrival. If you need to pay by cash/check, we will accept payment at our walk up window. We apologize, as some products have went on backorder and are currently out of stock. Due to the current crisis, we have had some difficulties getting some items. We are working on getting them back promptly.
Online Prescriptions, Home Delivery/Mail Services: Many clients are already using online pharmacies to get refills/special diets. We will continue to expedite your refill requests in a timely manner. If you would prefer to have home delivery or meds mailed to you, the front desk can provide a few referral numbers for delivery and provide more details about mailing out meds. Call 310-838-1234 or 310-559-3770 for more info.